At Solaire Resort Casino, we're committed to providing you with the best possible gaming experience. If you have any questions or concerns about our services, please don't hesitate to reach out.
We understand that your time is valuable and that's why we provide multiple support channels for you to choose from. Our customer support team is available 24/7 via live chat and email to help with all your queries and issues. You can also access our Help Centre, where you'll find a wealth of information on various topics related to gaming.
Live Chat Support
Our live chat support is available 24/7 for your convenience. Our trained customer support agents will respond promptly to assist you with any questions or concerns you may have. To initiate the live chat process:
Email Support
You can also contact us via email for any issues or concerns. We'll respond to your email as soon as possible during our regular working hours (Monday to Sunday, 9:00 AM - 6:00 PM).
Our email address is
Before contacting us, we recommend checking out our Help Centre where you'll find a comprehensive collection of FAQs on various topics related to gaming. You can also refer to the "Frequently Asked Questions" section at the bottom of each page for quick answers.
If you're experiencing issues with your account verification or need help recovering it, please contact our customer support team via live chat or email.
Responsible Gambling Assistance
We take responsible gaming seriously and want to ensure that all our customers can play responsibly. If you feel like your gaming habits are negatively impacting your life or if someone you know might be experiencing problem gaming behavior, please don't hesitate to reach out to us for assistance.
For any technical issues with the website or app, including login problems or difficulties accessing certain games, please contact our customer support team via live chat or email. They will guide you through a series of troubleshooting steps and provide immediate assistance as needed.
Complaint or Dispute Guidance
If you have any complaints or disputes regarding your gaming experience at Solaire Resort Casino, we urge you to get in touch with us directly. Our dedicated customer support team is here to listen to your concerns and assist you with finding a resolution.
Please note that the following process may be adapted based on the nature of your inquiry:
Preferred Contact Methods
We encourage all customers to use the contact method that best suits their needs at any given moment, whether it's via live chat or email.
While we primarily communicate in English and French, our customer support team is always willing to accommodate language-related concerns. If you need assistance in a different language, please let us know accordingly through your preferred contact channel, and we'll do our best to provide assistance in that language.
Account-Security Assistance
To maintain the security of your account, it's essential to protect yourself against potential vulnerabilities. Please report any suspicious activity immediately by reaching out to our customer support team via live chat or email.
Mobile and Desktop Support Accessibility
We strive for a seamless gaming experience across both mobile devices and desktops. Our website is optimized for smooth navigation on all platforms, ensuring you have the best possible experience playing at Solaire Resort Casino.
To streamline your queries, we recommend browsing our comprehensive FAQs section first before reaching out to us via live chat or email. This ensures that most basic inquiries are answered promptly without needing extensive assistance from a support representative.
Support Hours and Queue Handling
Please note our regular working hours as listed above (Monday to Sunday, 9:00 AM - 6:00 PM). If you're unable to reach us during this time due to an urgent matter, please consider using the "I need help ASAP" function within our live chat system, which will forward your issue directly to a designated support agent who is available outside of standard hours.
Escalation Guidance
If your concern requires further escalation beyond the initial support channel or team's capabilities, we'll ensure that it reaches the correct department for prompt resolution. Don't hesitate to express your desire for escalated attention when first reaching out.
Your satisfaction and comfort while gaming with us are paramount. We look forward to assisting you and ensuring a positive experience at Solaire Resort Casino.
